{"id":7,"date":"2022-09-12T08:03:13","date_gmt":"2022-09-12T08:03:13","guid":{"rendered":"https:\/\/mobilehelp.assuredtechmatics.com\/?page_id=7"},"modified":"2022-09-12T20:32:17","modified_gmt":"2022-09-12T20:32:17","slug":"driver-support-personnel-and-back-office-guide","status":"publish","type":"page","link":"https:\/\/mobilehelp.assuredtechmatics.com\/","title":{"rendered":"Driver, Support Personnel and Back-Office Guide"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

In-cab required documents<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tELD Diagnostics and Malfunctions (Resolution)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

DIAGNOSTICS:<\/strong><\/p>

1- Power Data\/Compliance\u00a0Diagnostic\u00a0(ECM parameters must be available within 1 minute of powering the vehicle\u2019s engine on)<\/p>

Resolution: Make sure you are connected to the ECM device<\/em>. On the menu, go to Scan Devices<\/em>\u00a0and select your ECM device. Make sure all engine parameters pass the diagnostics (all green)<\/em><\/p>

2- Engine Synchronization\u00a0Data\u00a0Diagnostic\u00a0(not all ECM parameters are available when the ELD records an event e.g. duty status change)<\/p>

Resolution: Make sure you are connected to the ECM device<\/em>. On the menu, go to Scan Devices<\/em>\u00a0and select your ECM device. Make sure the diagnostic passes all engine parameters (all green)<\/em><\/p>

3- Missing Required Data Elements Data\u00a0Diagnostic\u00a0(other required data e.g. location, coordinates) not available when recording an event<\/p>

Resolution: Make sure the GPS module is enabled on your ELD<\/em><\/p>

4- Unidentified\u00a0Driving Records Data\u00a0Diagnostic\u00a0(more than 30 minutes of driving without a driver logged on the ELD)<\/p>

Resolution: You are not logged on the ELD and the vehicle<\/em>\u00a0moves for an extended period of time. Please login and select your Driving time<\/em><\/p>

5- Timing Compliance Diagnostic<\/p>

Resolution: Go to Settings on your mobile smart device and make sure Date\/Time is set to automatic and synchronized with the network.<\/em><\/p>

\u00a06- Positioning Compliance Diagnostic<\/p>

Resolution: Make sure your mobile smart device has location<\/em>\u00a0services enabled and you are connected to the ECM device<\/em>.<\/em><\/p>

MALFUNCTIONS<\/strong>\u00a0(most\u00a0malfunctions<\/em>\u00a0relate to a\u00a0Diagnostic, but a\u00a0malfunction\u00a0is generated when the same\u00a0diagnostic\u00a0occurs for at least 30 minutes in the last 24 hours):<\/em><\/p>

P- Power Compliance (related to\u00a0diagnostic\u00a01)<\/p>

E- Engine Synchronization\u00a0Compliance (related to\u00a0diagnostic\u00a02, for instance multiple periods of no ECM data that, when added together are more than 30 minutes in the last 24 hours)<\/p>

T- Timing Compliance (the time on the ELD, compared to an external time source are different)<\/p>

Resolution: Make sure the date and time on your mobile device<\/em>\u00a0is properly set. DO NOT (manually) change the date or the time on your ELD <\/em><\/p>

L- Positioning Compliance (no location\u00a0available, (related to\u00a0diagnostic\u00a01)<\/p>

R- Data Recording Compliance (monitor storage capability to store records)<\/p>

Resolution: Make sure you have sufficient internal storage on your ELD. Delete files if necessary<\/em><\/p>

S- Data Transfer Compliance (ELD records not able to be uploaded)<\/p>

Resolution: You probably don\u2019t have internet<\/em>\u00a0access. Restart the ELD (if needed) and confirm you reconnect to the network<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tExporting the ELD output file<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The following export methods are supported:<\/p>

USA<\/strong><\/p>

Option1\u2014Telematics using Wireless Web services
Option2\u2014Local using both: USB2 and Bluetooth.<\/p>

To submit the Output File to an authorized safety official, the driver selects the \u201cExport ELD Data File\u201d from the Logbook screen. The driver, then, will select one of the following methods:<\/p>

– Agent External Storage: The ELD will first verify the external storage device is compatible with FMCSA specifications by validating the contents of file “ELDUSBTX.TXT”. After positive validation the ELD will save the data file on the FMCSA-provided external storage device.<\/p>

– Bluetooth Transfer: After selecting this option, the authorized safety official will pair and verify PIN with the driver. Once the Bluetooth devices are paired, the safety official\u2019s technology equipment will transfer the output file to the FMCSA website using Web services.<\/p>

– FMCSA web service: This option securely communicates to FMCSA’s end-point ad obtains submission ID.<\/p>

NOTE: An email share option is also available for drivers to share Print\/Display logs and ELD Data File by sending an email to any destination.<\/p>

\u00a0<\/strong><\/p>

Canada <\/strong><\/p>

The ELD must be connected to the ECM and reading engine data in order to export the output file. If engine data is not available, you will see a notification indicating ECM connection is missing:<\/p>

There are two different ways to export the output file, you can share (tap on SHARE) the output file with a third party or you and email the output file to a government agency. In both cases, enter the file comment provided by the roadside inspector and tap on AGENT.<\/p>

\"\"<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tConfiguring the ELD before operation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Read this chapter before operating the ELD!<\/p>

Confirm you have received all required component, make sure your account was created and you have access to the ELD online portal.<\/p>

To save time in the future, we recommend you print a copy of this document and keep it inside the cab. This document contains critical information to properly operate your ELD and a list of malfunctions and how to resolve them. It is also recommended to write down your ECM device\u2019s identifier (shown below) on a separate location in case you lose this document.<\/p>

In some instances,<\/em>this manual uses Icon Keys to direct your attention to specific and important information. See the different icons on the left.<\/p>

\u00a0<\/p>

What you need before operating the ELD?<\/p>

\"\"<\/p>

Your mobile device\u00a0(where the ELD app is running) must a) have Bluetooth\u00a0enabled and b) be connected to the internet\u00a0either with a cellular data plan or connected to a hot spot.<\/p>

Installing the ECM device:<\/p>

Please plug\u00a0the ECM deviceto the vehicle\u2019s diagnostic port. In some cases, you might need to use the ECM adapter\u00a0to plug the device on J1939 port.<\/p>

Locate the diagnostic port\u00a0(see image below for possible locations depending on vehicle\u2019s make, model and year).<\/p>

For the ELD to remain compliant, it must remain connected to the ECM device<\/em>and read engine data. Engine data is only available when the vehicle<\/em>\u2019s engine is turned on.<\/em><\/p>

\"\"<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLocal Support Account (initial ELD configuration)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The initial configuration is only required right after installing the ELD app for the first time and it is no longer needed after. The objective is to initially configure a vehicle\u00a0profile (tractor number, VIN number) and connect\/test the ECM device\u00a0connection.<\/p>